Signing up
To register for PatientNotes, simply click the sign-up link on our homepage. You can begin your trial immediately, which remains active for 14 days on the professional plan, with no credit card information required. Just enter your email, create a password, and accept the terms and conditions, affirming your use of the technology for health and medical purposes.
During the initial setup, you'll be prompted to input your name, profession, and work region to tailor the application to your specific needs. It is best to your an email address linked to your work domain e.g doctorsmith@patientnotes.app
Following this, you'll embark on a guided demo. A sample patient, created based on your profile, will be used to demonstrate the app's various screens and functionalities.
After the demo, it's advisable to visit the settings section and personalize your profile tab. This ensures that your profile accurately reflects your clinical style and interests.
In the profile settings, you also have the option to customize how PatientNotes responds to you, be it through concise abbreviations or detailed responses. Here, you can also add specific instructions for your AI assistant.
For a more comprehensive understanding, please follow the steps below. Should you need any assistance in setting up your profile or configuring prompts, don't hesitate to contact our support team. They are readily available to help you make the most out of your 14-day trial period.
1. Click on Get started with your free 14 day trial (no credit card needed).
2. Type your work email address. It is best to use your email address linked to your work domain e.g. doctorsmith@patientnotes.app
3. Type your password.
4. Click on the Sign Up button.
5. Type your First name.
6. Type your Last name.
7. Please select a country from the Country dropdown list.
8. Please select from the Profession dropdown list. This tailors the application to your specific needs.
9. Click on Next
10. On the next page, scroll down and click on Next.
11. Click on the Next button after reading the instructions in the guided demo.
12. Click on Finish to complete the guided demo
New to PatientNotes?
Learn more about how it works or start your free trial.
Frequently asked questions
How does PatientNotes work?
Individual signs up, patient consents, session is recorded, transcribed, AI Model used to generate a draft of your clinical notes, then context gained to create a Patient Summary and any needed letters to medical professionals.
I've been told I can't use ChatGPT with patient information, is it ok to use this?
ChatGPT isn't safe to use with patient information. Data entered into ChatGPT is retained for wider language learning models and often patient information is being entered into ChatGPT without consent. PatientNotes is different. Explicit consent from the patient is required for each session. Transcripts are heavily protected with layers of encryption and strict policies, stored in Sydney in Google's HIPAA compliant data center, and automatically deleted after 30 days.
Is a special microphone required?
Most practitioners start using their default laptop microphone, however for the best results we recommend having a dedicated USB microphone on your desk. Omnidirectional USB microphones work great. Read all about our microphone recommendations on our microphone support page.
Can I use PatientNotes on my mobile phone?
Yes. Navigate to patientnotes.app on your web browser, login, and away you go. Recording works great on mobile devices and on most devices will continue even when the screen locks.
Where are PatientNotes servers located?
PatientNotes runs on servers located in Sydney, Australia. We have plans to have dedicated servers in each country with data stored locally for each user where possible eg. If a user sets their country to United States, their data will reside in the United States.
Does PatientNotes use encryption?
Absolutely. Security and Privacy is critical to protecting personal information. We encrypt all information in transit and at rest. Read more on our Security page.
Is the use of AI in healthcare safe and reliable?
We think of AI as an assistant to the medical practitioner rather than replacing the practitioner in any way. The role of our AI systems are to help produce a draft for the practitioner. Beyond that, it’s up to the practitioner to make the required changes to ensure that the notes are accurate before adding them to a patient record. More broadly, we believe AI has an incredible ability to analyse large amount of data and assist humans, but anything it produces must be validated by a qualified medical professional.
Can AI replace human doctors or healthcare providers?
No. Machines can’t replace doctors or healthcare professionals.
Does the system generate a diagnosis?
The system is fine tuned to not provide a diagnosis and focus just on the facts that were inputted by the healthcare provider during the consultation.
Does PatientNotes comply with all Australia privacy and data retention acts and legislation?
Yes. In Australia we comply with the Privacy Act 1988, Health Records Act 2001 (Victoria) and other national legislation with regards to the storage of personal information. Privacy and Security is critical to our business and we take both incredibly seriously. An important design consideration that we have built into the system is to remove data that isn’t needed anymore, which is why all patient information is automatically deleted after 30 days.
Is PatientNotes HIPAA Compliant?
PatientNotes is fully HIPAA compliant. A Business Associate Agreement (BAA) is available to all US customers. To request a BAA, please contact compliance@patientnotes.app
Do I really need to proofread the drafts PatientNotes produces?
Proofreading clinical notes and letters is of utmost importance to ensure their accuracy and reliability as a representation of the supplied information. Mistakes or inaccuracies in medical documentation can have serious consequences, leading to misdiagnosis, incorrect treatment plans, and compromised patient care. Thorough proofreading allows healthcare professionals to review and correct any errors, inconsistencies, or missing information, ensuring that the final notes and letters are a true reflection of the patient's condition and the provided information. This attention to detail enhances communication, promotes patient safety, and facilitates effective collaboration among healthcare teams.