Using Patientnotes.app for Telehealth Consultations
Patientnotes.app is compatible with various telehealth platforms, including Zoom, Coviu, Microsoft Teams, and Google Meet. It's crucial to ensure that the audio during the consultation is transmitted through both the telehealth system and Patientnotes.app simultaneously.
To test your setup:
1. Initiate a test telehealth session before engaging in an actual consultation.
2. Open Patientnotes.app.
3. Navigate to the Microphone Check at [https://www.patientnotes.app/dashboard/microphone].
4. Play back the audio to check if it is being captured.
5. If you can hear your audio, it indicates that Patientnotes.app is successfully capturing it.
6. We suggest conducting a brief telehealth session with a test client as a trial.
If you are using a Mac and using headphones, or some telehealth systems such as Google Meets or Microsoft Teams you will require our Telehealth for Mac tool.
Our Mac companion app allows you to record audio using any Telehealth platform. Download
This is Free for PatientNotes subscribers.
Set Up Guide
Installing PatientNotes is a breeze. All you have to do is download the app and follow the steps below.
The main purpose of the app is to allow you to route audio from any telehealth platform into PatientNotes so audio from both parties can be transcribed.
- Download the audio app DOWNLOAD
- Install the app
- Open the PatientNotes Mac app. It will be accessible from the top menu bar of your desktop.
- In your Telehealth app, set your speakers to be PatientNotes Output (Virtual).
- In PatientNotes, set your microphone to be PatientNotes Input (Virtual)
- Start recording!
To conduct a telehealth session:
1. Open your telehealth portal.
2. Create a new session in Patientnotes.app.
3. In your Telehealth app, set your speakers to be PatientNotes Output (Virtual).
4. In PatientNotes, set your microphone to be PatientNotes Input (Virtual)
5. Click 'Finish' in Patientnotes.app upon session completion.
6. Refrain from navigating to different pages within Patientnotes.app during a session.
7. Generate your clinical notes and letters upon completion.
If you have any issues with using telehealth please contact hello@patientnotes.app
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Frequently asked questions
How does PatientNotes work?
Individual signs up, patient consents, session is recorded, transcribed, AI Model used to generate a draft of your clinical notes, then context gained to create a Patient Summary and any needed letters to medical professionals.
I've been told I can't use ChatGPT with patient information, is it ok to use this?
ChatGPT isn't safe to use with patient information. Data entered into ChatGPT is retained for wider language learning models and often patient information is being entered into ChatGPT without consent. PatientNotes is different. Explicit consent from the patient is required for each session. Transcripts are heavily protected with layers of encryption and strict policies, stored in Sydney in Google's HIPAA compliant data center, and automatically deleted after 30 days.
Is a special microphone required?
Most practitioners start using their default laptop microphone, however for the best results we recommend having a dedicated USB microphone on your desk. Omnidirectional USB microphones work great. Read all about our microphone recommendations on our microphone support page.
Can I use PatientNotes on my mobile phone?
Yes. Navigate to patientnotes.app on your web browser, login, and away you go. Recording works great on mobile devices and on most devices will continue even when the screen locks.
Where are PatientNotes servers located?
PatientNotes runs on servers located in Sydney, Australia. We have plans to have dedicated servers in each country with data stored locally for each user where possible eg. If a user sets their country to United States, their data will reside in the United States.
Does PatientNotes use encryption?
Absolutely. Security and Privacy is critical to protecting personal information. We encrypt all information in transit and at rest. Read more on our Security page.
Is the use of AI in healthcare safe and reliable?
We think of AI as an assistant to the medical practitioner rather than replacing the practitioner in any way. The role of our AI systems are to help produce a draft for the practitioner. Beyond that, it’s up to the practitioner to make the required changes to ensure that the notes are accurate before adding them to a patient record. More broadly, we believe AI has an incredible ability to analyse large amount of data and assist humans, but anything it produces must be validated by a qualified medical professional.
Can AI replace human doctors or healthcare providers?
No. Machines can’t replace doctors or healthcare professionals.
Does the system generate a diagnosis?
The system is fine tuned to not provide a diagnosis and focus just on the facts that were inputted by the healthcare provider during the consultation.
Does PatientNotes comply with all Australia privacy and data retention acts and legislation?
Yes. In Australia we comply with the Privacy Act 1988, Health Records Act 2001 (Victoria) and other national legislation with regards to the storage of personal information. Privacy and Security is critical to our business and we take both incredibly seriously. An important design consideration that we have built into the system is to remove data that isn’t needed anymore, which is why all patient information is automatically deleted after 30 days.
Is PatientNotes HIPAA Compliant?
PatientNotes is fully HIPAA compliant. A Business Associate Agreement (BAA) is available to all US customers. To request a BAA, please contact compliance@patientnotes.app
Do I really need to proofread the drafts PatientNotes produces?
Proofreading clinical notes and letters is of utmost importance to ensure their accuracy and reliability as a representation of the supplied information. Mistakes or inaccuracies in medical documentation can have serious consequences, leading to misdiagnosis, incorrect treatment plans, and compromised patient care. Thorough proofreading allows healthcare professionals to review and correct any errors, inconsistencies, or missing information, ensuring that the final notes and letters are a true reflection of the patient's condition and the provided information. This attention to detail enhances communication, promotes patient safety, and facilitates effective collaboration among healthcare teams.