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Troubleshooting and FAQ

Find easy solutions with our Troubleshooting and FAQ guide

Mac Audio Virtual Cable

Compliance Resources

Issue- Clinical notes not generated from Recordings

Mic permissions- Chrome Browser

Microphone setup

Iphone low power-mode

Add ICD-10 codes

Understanding Privacy and Security of PatientNotes

Error saving prompt - blank prompts

Fixing audio issues in Google Meets

Remove blank prompts

Deleting a session

Prompts missing- blank

Invite - 404 error

System requirements

How to Rename a Prompt

External microphones - Chrome/ Android devices

Telehealth Audio Issues with Headphones

Nookal Content Formatted: A Guide to Copy Options

Troubleshooting Integration

Character Limit

Where to Find Transcripts

Troubleshooting Recording Issues on Patientnotes.app

Unable to add user to my organization

Adding in a consent field to your notes

Transcript Not Generating- audio input quality

Access to audio files

Understanding Session Expiry and Storage Duration

Resolving Gmail Integration Issues

Safari Microphone Issues Access

How to De-identify Client Information in Prompts

Using PatientNotes for Classes

How can I improve the quality of my notes?

How to Change 'Patient' to 'Client'

I cannot create a letter or report from my clinical notes.

Can I Use an iPhone to Record During a Call?

Issue with Staff Logging In After Receiving Invite

Organizational Plan

Android devices

How to Include Date and Time in Your Prompts

Optimizing Audio for Sessions

How Do I Print a Note?

Why Can’t I Click the “Add” Button to Create a New Template?

Why Can’t I Access My Sessions After 30 Days?

Windows audio cable- compatible systems

How to delete a prompt

Autodetect prompt

How Do I Change the Email Address Linked to My Account?

How Do I Sign Up for the UK Server?

Why Can’t I Access Letter or Summary Templates?

My Recording Captured Multiple Sessions — How Can I Generate Notes for Just the First One?

How Do I Generate Notes or Letters in Another Language? (e.g. French, Spanish, Arabic)

How Do I Import and Convert My Own Templates?

How Do I Add DSM Codes to My Notes?

How Do I Change Spelling and Grammar Standards (e.g. British, American, Australian English)?

Can I Email Patient Summaries or Action Plans Directly From the Platform?

Enabling Two-Factor Authentication (2FA) in Your Profile Settings

Reordering Prompt Templates

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More categories

Getting Started & Account Management

Getting Started & Account Management

A Guide to Signup, Profile Setup, Subscription Management, Password Reset

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Creating sessions to generate clinical notes

Creating sessions to generate clinical notes

Start Sessions, edit Draft Notes, refine Clinical Notes and more

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Creating clinical and letter prompts

Effective prompts for streamlined documentation and clearer communication

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Integrations

Integrations

Link your clinical tools and practice management software

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Troubleshooting and FAQ

Find easy solutions with our Troubleshooting and FAQ guide

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Prompt recommendations

Prompt recommendations

Explore different prompt ideas for your profession

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